Flavesite Refund Policy
Last updated: May 7, 2026
Flavesite is committed to customer satisfaction. This refund policy covers all services, products, and software we provide.
1. Refund Window
- Source code — refund available within 7 calendar days of purchase.
- Software rental — pro-rata refund within the first 14 days of subscription (10% admin fee).
- SEO / Webdev services — refunds do not apply after the first milestone is approved.
- Duplicate payments — 100% automatic refund, no questions asked.
2. Non-Refundable Conditions
- Account terminated due to Terms of Service violations.
- Source code license key has been activated on a production domain.
- Refund request submitted past the allowed timeframe.
- Wallet balance obtained from referral credits or promotions.
3. How to Request a Refund
- Email support@flavesite.com with subject
[REFUND] {invoice_id}. - Attach payment proof and a brief explanation.
- Our support team responds within 1 business day (Mon–Fri).
- If approved, funds are returned within 5–7 business days.
4. Refund Method by Gateway
- Tripay — manual bank transfer to your registered account.
- iPaymu — automatic reversal to your iPaymu balance.
- QRIS / e-wallet — 3–14 business days depending on the issuer.
5. Non-Refundable Fees
- Payment gateway admin fees (2–3%).
- Additional consulting or training fees.
- Approved custom development work.
6. Subscription Cancellation
Users may cancel anytime via the Subscription page in the dashboard. Access remains active until the current billing period ends.
7. Final Decision
Refund decisions are at the sole discretion of Flavesite. We reserve the right to decline refunds that do not meet requirements or appear to be fraudulent.
8. Contact Us
For questions, please reach out via our Contact page.